Concierge and Customer Service Director
Our commitment to cutting edge science combined with the best, most compassionate care makes our free Concierge Service essential to provide an exceptional patient experience. Our hospitality-trained staff makes the IVF process easier by attending to your individual needs. We stand ready to gently guide you through the process with the utmost discretion and attention to detail. Our Concierge Service will even coordinate your flights and hotel reservations when traveling here for treatment
Our Concierge and Customer Service Director, Donna Burch, has an extensive background in customer service as well as personal history with fertility issues. At aParent IVF Laboratory, it is team members like her, whose life experience, skill and compassion make our patient care the best at each and every level.